FAQ
Q: I am not in China, how can i buy from Taobao?.
A: Yes. That's why we are here to help you as a Taobao Agent.
Q: Why must i use an agent?
A: Taobao Agents resolve the three obstacles international buyers have: payment, communication and shipping. Payment via credit card or Paypal is not possible on Taobao. Even if payment was possible, negotiating communication and shipping would make you cry. Using a good Taobao Agent means no tears, and only happiness for you.
Q: Can i buy from any sellers?
A: Yes, you can buy from any sellers. We suggest that you look out for their reputations and ratings.
Q: Is it safe to buy from Taobao?
A: As long as you stay away from the too-good-to-be-true, you will probably be fine buying stuff on Taobao. But some sellers frequently post products that are already out-of-stocks in order to draw customers to their website.
Q: How much is the handling fee?
A: 8%
Q: What is Domestic Shipping Cost?
A: Domestic Shipping Cost is a courier fee by the taobao seller. It is usually 10rmb per kg for each seller, in order to save on the Domestic Shipping Cost you may want to shop from the same seller.
Payment and Shipping
We accept POSB, DBS and UOB transfer.
We will only process the order once we recieve your payment.
It will take approximately 7 to 14days for the items to arrive in Singapore.
Returns & Refunds
We regret that we are not responsible for the quality / missing of the items as we are only the online shopping agent.
Prohibited Item?
The following products are prohibited, please re-check before sending the order. If any of your items has been checked for the violation items, we will not bear any legal responsibility.
Money (including bank drafts, checks, bonds, stocks), inflammable and explosive materials, arms and weapons and spare parts, arms simulation products and spare parts, corrosive substances, liquid, powder, gambling paraphernalia, fresh goods, optical / disk (see content), religious and political propaganda , obscenity and pornography, drugs, tobacco and alcohol, antiques, jewelry and precious metals (where), auto parts, or invasion of property rights to take brand-name goods, drugs, more than three centimeters in thickness stone, CPU, hard disk, Customs embargo lighters and other items.